Leap Gateway

Profile 2

• How do I edit my profile?
• Can I change my theme?

Password 2

• I forgot my password. Can I reset my password?
• How to change a password?

Dialpad 2

• Manually dialing a phone number
• Making multiple calls

Sales 3

• Is it possible to edit a sale?
• Can I review past sales?
• How will I know if my sale was approved?

Caller Mode 3

• I cannot submit a sale. Why?
• Multiple payments
• Campaign

Dashboard 2

• Dashboard keeps refreshing. How do I turn it off?
• How do I search for customers?

Campaign 2

• How to create a campaign
• Can I delete a campaign?

Calendar 1

• Can I modify/delete appointments in the calendar?

Administration 1

• How do I assign a campaign to an agent?

Chat 3

• How do I create a group?
• Can I voice or video call another user in chat?
• Are chats being monitored?

Role Permission 1

• What are the typical roles in a Call Centre?